![]() ![]() This will give you a hugely granular level of detail about what’s driving demand and the experience being delivered to customers. We typically build Events for: contact reasons (at multiple levels), CX indicators (complaints, escalations, confusion, frustration etc), Effort indicators (mentions of repeat contacts, mentions of long wait times etc), Agent Behaviours (did they apologise, show empathy, take ownership of the customers query) and Insight Events (product insight, competitor insight, pricing insight) – it’s not uncommon for clients to have 200+ Events listening for unique things within their conversations. With Mojo, you can integrate text into your collage so that. The Event builder within the Listen module lets you search for contact types and behaviours within your conversations. Words are just as effective as images in getting a message across, so dont neglect your text. The platform will transcribe 100% of your call recordings meaning that every spoken word / phrase is indexed and searchable within the platform and the number of matches for terms and phrases will depend on how many times it appears within your conversations. NORWOOD, Mass. ![]()
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